FAQ

What is virgin hair?

Virgin hair is chemically unprocessed human hair, which is collected from a single donor (the donor could be Indian, Malaysian, Brazilian, etc). The virgin hair is remy hair that has not been altered by dyes, perms, bleaches, or harsh washes. We only uses grade AAA virgin hair, which is the highest quality hair on the market.

What is the difference between remy and non-remy hair?

Remy hair is gathered from the head of donors/producers in such a way as to keep the hair’s cuticles properly aligned in relation to its neighboring hairs. This means the hair remains softer and silkier, and is useful in producing higher-quality wigs, extensions and hairpieces.

Remy hair is not necessarily virgin hair, since it may be colored or permed. Its defining features are an intact cuticle and the manner in which it was harvested.
We only provide virgin cuticle aligned hair that is not chemically processed.
Non-remy hair is the left over hair that in most cases is gathered from the floors of temples and salons then recycled to make a weft. The hair cuticles are facing various directions, which causes the hair to tangle and matte quite easily. Because sellers know this, they often dip the hair in a silicone coating to try to disguise the hair. This hair is often found in beauty supply stores and is less likely to be used for more than one install.
All hair provided by My Pure Hair is free of lice and nits
our hair length: 12”, 14”, 16”, 18”, 20’’, 22’’, for longer length we can custom order the hair for you
The hair extensions can be dyed or flat ironed, all hairs are in their natural color but client can add different color or length.

Payment Information

Due to the nature of our business, and for security reasons, we only accept American Express, Discover, Master Card, Visa as processed via PayPal method of payment for online orders we also accept cash in person. No checks or money orders.

Back Orders and Turn around Time

If your order is placed on a back order, you will be notified before and after the time of payment. Back orders typically take two to ten days, but in special cases, fifteen business days to ship. You also have the option of canceling your order or proceeding. We will not process your order until we receive your decision. You will be notified via e-mail if your order is on back order. Once your order has been processed, you cannot cancel your order.
Unless specified differently by management, all orders are processed the following business day after clearance of payment.

How do I track my order?

You will receive an email with your tracking number announcing that your order has been shipped. You may sign in to your PayPal account and you will have the ability to review all of your past orders placed with us. By clicking on the order number you will find specific details, such as order status, for that order.

Can I cancel or make changes to an order?

Once an order is placed, it is immediately entered into our processing program, and cannot be canceled or changed.

How can you be contacted?

Feel free to contact us via email, if you have any questions. Our email address is mercy@mercyshairextensions.com.
All orders must be placed online.

What happens if an item I order is sold out?

Occasionally a tremendous demand will deplete our stock of a particular product. We will attempt to contact a client with information on out of stock items. We reserve the right to partially fill orders that contain out of stock products. If, no response is made the order for the sold out item will be placed and the item will be mailed out in 5-7 days once the hair is received

Where can orders be shipped?

We only ship to PayPal confirmed addresses. A confirmed address is one that has been established by PayPal as belonging to the PayPal account holder. In most cases, when a buyer’s credit card billing and shipping addresses are the same, the address is considered confirmed.

How are orders shipped?

Orders are shipped via USPS Priority Mail or Express (second day delivery with a additional fee) , with signature confirmation.

How long does it take before an order is shipped and received?

Upon confirmation of a cleared payment, orders are processed the same day if before 11am or at the latest the very next day. Orders are then shipped with an estimated delivery time of 3 – 5 business days for priority and 2 – 3 business days for express.

Can I pay by check?

We currently do not accept checks..

Can I order items COD?

No. We do not allow COD orders..

How much hair is needed for a weave?

The amount of hair required depends on the look you want. Here is a simplified guide:
Full head sew in weave: Hair 10″ to 16″ long
4 ounces = A half head of extensions (to add body or length)
8 ounces = A full head of extensions
6 – 8 ounces = A full head of extensions with a closure piece or frontal piece.
12 ounces = A full head of extensions

How do I get my curly hair not to be frizzy?

Curly hair takes a bit more upkeep than straight/wavy hair. Co-wash(Washing your hair w/ just conditioner) every 2-3 days, spraying it with John Freda Frizz Ease Dream Curls, combing it out w/ a paddle brush, and let the hair air dry, the curls will allow the hair to dry with no frizz.

What products can I use on this hair?

I recommend:  Dove Intensive Repair conditioner, One ‘n only Argan Oil moisture repair conditioner and oil treatment, Miracle 7 leave-in conditioner, Suave clarifying shampoo.
AVOID
ALCOHOL BASED PRODUCTS
SEWING THROUGH THE WEFT
DO NOT SLEEP WITH WET HAIR