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(203) 980-6747

 

Mercy’s Hair Extensions
1154 South Curtis St
Wallingford, CT 06492

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Frequently Asked Question!

Virgin hair is chemically unprocessed human hair, which is collected from a single donor (the donor could be Indian, Malaysian, Brazilian, etc). The virgin hair is remy hair that has not been altered by dyes, perms, bleaches, or harsh washes. We only uses grade AAA virgin hair, which is the highest quality hair on the market.

Remy hair is gathered from the head of donors/producers in such a way as to keep the hair’s cuticles properly aligned in relation to its neighboring hairs. This means the hair remains softer and silkier, and is useful in producing higher-quality wigs, extensions and hairpieces.

Remy hair is not necessarily virgin hair, since it may be colored or permed. Its defining features are an intact cuticle and the manner in which it was harvested.
We only provide virgin cuticle aligned hair that is not chemically processed.
Non-remy hair is the left over hair that in most cases is gathered from the floors of temples and salons then recycled to make a weft. The hair cuticles are facing various directions, which causes the hair to tangle and matte quite easily. Because sellers know this, they often dip the hair in a silicone coating to try to disguise the hair. This hair is often found in beauty supply stores and is less likely to be used for more than one install.
All hair provided by My Pure Hair is free of lice and nits
our hair length: 12”, 14”, 16”, 18”, 20’’, 22’’, for longer length we can custom order the hair for you
The hair extensions can be dyed or flat ironed, all hairs are in their natural color but client can add different color or length.

Due to the nature of our business, and for security reasons, we only accept American Express, Discover, Master Card, Visa as processed via PayPal method of payment for online orders we also accept cash in person. No checks or money orders.

If your order is placed on a back order, you will be notified before and after the time of payment. Back orders typically take two to ten days, but in special cases, fifteen business days to ship. You also have the option of canceling your order or proceeding. We will not process your order until we receive your decision. You will be notified via e-mail if your order is on back order. Once your order has been processed, you cannot cancel your order.
Unless specified differently by management, all orders are processed the following business day after clearance of payment.

You will receive an email with your tracking number announcing that your order has been shipped. You may sign in to your PayPal account and you will have the ability to review all of your past orders placed with us. By clicking on the order number you will find specific details, such as order status, for that order.

Once an order is placed, it is immediately entered into our processing program, and cannot be canceled or changed.

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