Contact Us

Contact Us

Phone:

(203) 980-6747

Email:

sales@mercyshairextensions.com

Opening Hours:
Monday – Friday
9:00 am – 5:00 pm EST
Saturday – Sunday – Closed

How Can We Help?

We’ll be happy to answer all of your questions to ensure, you are extremely happy with our services. There are also some frequently asked questions below. 

FAQ

Most frequent questions and answers

We do not allow COD orders. Due to the nature of our business, and for security reasons. We only accept PayPal, American Express, Discover, Master Card, Visa as processed via PayPal method of payment for online orders. We also accept cash in person.  No checks or money orders. 

Upon confirmation of a cleared payment, orders are processed the same day, if received before 11am EST or at the latest the very next day. Orders are then shipped with an estimated delivery times of 3 -5 business days for priority and 2 – 3 business days for express.

 You will received an email with your tracking number announcing that your order has been shipped.  You may sign in to your PayPal account and you will have the ability to review all of your past orders placed with us. By Clicking on the order number you will find specific details, such as order status, for that order.

If your order is placed on a back order, you will be notified before and after the time of payment. Back orders typically take two to ten days, but in special cases, fifteen business days to ship. You also have the option of canceling your order or proceeding. We will not process your order until we receive your decision. You will be notified via e-mail if your order is on back order. Once your order has been processed, you cannot cancel your order. Unless specified differently by management, all orders are processed the following business day after clearance of payment. 

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